Jan 2015 - Present
Design and develop learning experiences, resources, and documentation for students, faculty, and staff. Experiment with and explore emerging approaches for teaching and learning with technology. Evaluate the efficacy of technology-based interventions for teaching and learning, both digital and analog.
Mar 2012 - Dec 2014
Supported online course creation, technical documentation, and faculty development efforts for learning technologies.
Escalations Manager - Senior Technical Lead
Mar 2016 - Aug 2016
Restored confidence for at-risk Enterprise and Small-Business customers using our SaaS platform in a Salesforce environment by managing communication and resolution plans. Tasked with tracking down the "real problem", be it company or user centric, in order to identify, prioritize, and solve business-stopping issues with the appropriate aid of either support or development teams.
Business Development Specialist - Enterprise Clients
May 2015 - Mar 2016
Tasked with piloting a Salesforce implementation that helped determine the direction and format of CRM usage. Contacted and qualified leads in the Enterprise Segment, averaging between 75-100% of Quota.
Utah Valley University
Presidential Intern - University Relations
Aug 2013 - Apr 2015
Lead organizer for a university-wide staff service project spanning multiple sites with 400+ volunteers. Painted Playgrounds, built coloring kits, and laminated books. Managed logistics and solicited participation for the “Social Summit”, a gathering of cross-sector executives focused on innovative solutions for literacy and numeracy challenges.
Analyst - Office of New Urban Mechanics
Aug 2013 - Apr 2015
Led a student-team conducting a case-study for effective school-business partnerships and then wrote a “how-to” guide for organizations wishing to establish their own program. Synthesized, documented their ideas into actionable follow-up. Benchmarked Provo City Fire Department against peer communities nationwide
United States Marine Corps Reserve
Jul 2007 - Oct 2014
Personally responsible for the combat-readiness, discipline, conduct, and welfare of 4-12 marines. Led marines through live-fire exercises from initial strategic groundwork through logistics and execution. Delivered training for marines in groups of 5-50 via live-instruction on compliance-related topics ranging from combat ethics to information assurance.>